Full payment, including shipping and handling is required with order. No work will proceed until payment is received. No refunds are given once your order has been verified. No partial refunds for work not completed.

All errors must be brought to our attention within one week of delivery. We reserve the right to identify if problem is workmanship related versus natural print issue based on file, choice of ink or material, etc. If the error is worker based, we may reprint and/or rerun at no charge.

The accuracy of each color reproduction is guaranteed to be within 85-90% of the original image you submitted. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Turnaround times vary and are not guaranteed. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

The customer will indemnify and hold Spotlight harmless from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person.